Artie Manual — Pastigio Digital Picture Frame Guide

🚀 Quick Start Guide

Based on the official Frameo user manual. This guide may contain errors — always refer to the official manual for complete information.

START HERE

Step 1: Plug in the frame using the included power cord. The screen turns on automatically.

Step 2 (on the frame): Select your language.

Step 3 (on the frame): Connect the frame to WiFi — tap your network name, then type the password. Must be 2.4GHz WiFi (not 5GHz). This is the most common issue. If you're having trouble with this step, see Common Issues → WiFi Won't Connect.

Step 4 (on the frame): Enter your name and where the frame will be located (e.g., "Mom's Kitchen" or "Living Room").

Step 5 (on the frame): If the frame asks to update, tap Yes and wait a few minutes.

That's it! Your frame is ready. You do not need to download any app or create an account. Only the people sending you photos need the app (see below).

Add People Who Can Send Photos to Your Frame

Step 1 (you, on the frame): Tap the screen once to open the menu.

Step 2 (you, on the frame): Tap "Add friend" (the little person icon with a + sign).

Step 3 (you, on the frame): A code appears on screen. It's valid for 12 hours.

Step 4 (you): Call, text, or email this code to the person you want to receive photos from.

Step 5 (them, on their phone): They download the free "Frameo" app (iPhone or Android).

Step 6 (them, on their phone): They open the app, tap "+", and enter the code you sent them.

Step 7 (them, on their phone): They select photos and tap Send. Up to 10 at a time (or more with Frameo+, see Common Questions → Cost & Subscription).

Done! Photos appear on your frame within seconds. Repeat these steps for each person you want to receive photos from.

Code expired? Generate a new one by tapping "Add friend" again. There's no limit to how many codes you can send.

📖 Quick Reference

Based on the official Frameo user manual. This guide may contain errors — always refer to the official manual for complete information.

Viewing Photos

Browse: Swipe left or right anywhere on the frame's screen, just like on a phone. A light, steady swipe works best.

Quick menu: Tap anywhere on the screen once. Icons appear for settings, friends, albums, and more.

React: Double-tap anywhere on the screen to send a heart reaction. On some frames, a few preset emojis appear to choose from (heart, thumbs up, laugh, etc.). The person who sent the photo will see it in their Frameo app.

Slideshow: Photos rotate automatically every 10 seconds (default). To change the speed, tap the screen → Settings → Slideshow → Timer. This is done on the frame, not the app.

Managing Photos

Delete a photo: Swipe to the photo you want to delete, tap the screen to open the menu, then tap the trash icon. This permanently removes the photo.

Hide a photo: Swipe to the photo, tap the screen, then tap the hide icon (eye with a line). The photo stays in storage but won't appear in the slideshow. To unhide: tap the screen → My Photos → Hidden → select the photo → tap Unhide.

Adjust how a photo fits: Swipe to the photo you want to adjust, tap the screen, then tap Adjust. Drag to reposition what part of the photo you see.

Fill vs. Fit: Fill = photo fills the screen, edges may get trimmed. Fit = full photo visible, with bars on the sides. Landscape photos look best.

Select multiple photos: Tap and hold on a photo until it's selected, then tap additional photos to add them. Useful for deleting or hiding several at once.

Sort order: Tap the screen → Settings → Slideshow → Photo display order. Choose: Date received, Date taken, or Shuffle.

Display & Sleep

Check WiFi status: Tap the screen once. The WiFi icon appears in the top bar. If it's missing or has an X, the frame is not connected to WiFi.

Turn on: Press and hold the power button on the back of the frame. It's near the center — you may need to use both hands.

Power off: Tap anywhere on the screen → tap the Power icon (top right) → tap Power off.

Sleep mode: Tap anywhere on the screen → tap the Power icon → tap the Moon icon. The frame goes dark but still receives photos. To wake it up, tap the screen.

Sleep schedule: Tap the screen → Settings → Display → Sleep schedule. Default: off at 11pm, on at 7am. Tap the times to change them.

Brightness: Tap the screen → Settings → Display → drag the brightness slider. There is no auto-brightness — you set it manually.

Loading Photos Without the App

SD card: Insert SD card → tap Import to copy photos to the frame. Card must be FAT32 format, max 32GB. This is a common issue — see Common Issues → SD Card Not Recognized if your card isn't working.

USB drive: Insert a USB stick (FAT32 format) into the USB port on the back of the frame → tap Import.

From computer: Connect USB cable → tap the screen → Settings → enable USB transfer. Mac NOT supported — Windows and Linux only. See Common Issues → Loading Photos from Computer for Mac workarounds.

Albums & Organize

Create an album: Tap the screen → My Photos → My Albums → tap "+" to create a new album.

Add photo to album: Swipe to the photo on the frame, tap the screen, then tap the "Add to album" icon.

Important: Deleting an album does NOT delete the photos inside it. The photos stay in your library.

Remove a person: To stop someone from sending photos: tap the screen → Settings → My Friends → select the person → tap Remove. Their previously sent photos stay on the frame.

Videos & Sound

Play video: Play/pause controls appear on the frame's screen automatically when a video comes up in the slideshow.

Volume: Tap the speaker icon on screen to adjust volume for the current video. To change the default volume for all videos: tap the screen → Settings → Slideshow → Video volume.

HEADS UP Videos play with sound during the slideshow. To mute: tap the screen → Settings → Slideshow → Video volume → Mute. During sleep schedule, no sound plays.

Video length: Free: up to 15 seconds per video. Frameo+ allows longer videos (see Common Questions → Cost & Subscription for Frameo+ details).

Widgets: Overlay a clock, weather, or date on top of your photos as they display. To enable: tap the screen → Settings → Slideshow.

⭐ Why People Love It

Summarized from thousands of actual customer reviews. For information and inspiration on how others are using their frame.

Family Connection

Photos from anywhere: Family members in different cities, states, or countries can send photos instantly from their phone.

Always up to date: New photos appear on the frame within seconds — no action needed from the person receiving them.

Everyone can contribute: There's no limit to how many family members can send photos. Kids, grandkids, siblings — everyone connects through one frame.

Daily interaction: Many families send photos regularly, turning the frame into something they look forward to checking every day.

Easy to Use

Quick setup: Most people have it running in 5–10 minutes. Plug in, connect WiFi, share a code with family — done.

Touchscreen navigation: Swipe left and right to browse photos. Tap to open menus. No buttons to memorize.

No subscription needed: The frame works fully without paying anything. Receiving photos, slideshows, and sleep schedules are all free.

No account required: The person receiving the frame doesn't need to create any account or remember any login.

Display Quality

Large, clear screen: Available in 10.1" and 15.6" — large enough to see faces clearly from across the room.

Vibrant colours: IPS display with wide viewing angles. Photos look sharp and lifelike from any seat in the room.

Auto slideshow: Photos rotate automatically at whatever speed you choose. The frame does all the work.

Practical Benefits

Generous storage: 16–32GB internal storage holds thousands of photos without needing cloud storage or a subscription.

Multiple ways to load photos: Frameo app, SD card, or USB drive — several paths to get photos on the frame.

Works without WiFi: Once photos are loaded, the slideshow runs without any internet connection. WiFi is only needed to receive new photos.

Sleep schedule: Set the frame to turn off at night and back on in the morning automatically. No need to remember.

Great as a Gift

Loved by older adults: The passive, always-on display is ideal for people who don't want to learn a phone or tablet. Photos just appear.

Bridges distance: Especially valued when the recipient lives far from family. The frame becomes a daily connection point.

Repeat gift: Families often buy multiple frames so everyone stays connected — parents, grandparents, aunts, and uncles.

❓ Common Questions

Based on the official Frameo user manual and common customer questions. This guide may contain errors — always refer to the official manual for complete information.

Cost & Subscription

Do I need a subscription? No. The frame works fully without paying anything. Receiving photos, slideshows, sleep schedule, and SD card backup are all free.

What does Frameo+ add? $1.99/month or $16.99/year (pricing may vary — check the Frameo app for current rates). Send up to 100 photos at once (instead of 10), longer videos, cloud backup, and remote management. Optional — the frame works fully without it.

What's the 10-photo limit? Without a subscription, the sender can send 10 photos at a time from the Frameo app on their phone. Just send multiple batches — there's no limit on total photos. Or use an SD card to load hundreds at once.

Storage & Photos

How many photos can it hold? Thousands. With 16–32GB of storage, a 32GB model holds roughly 40,000–80,000 phone photos. You'll likely never run out of space.

Can I load photos without the app? Yes. Insert an SD card (FAT32, max 32GB) with photos and tap Import. You can also use a USB drive. If your card isn't recognized, see Common Issues → SD Card Not Recognized.

Does USB work with Mac? No. USB transfer only works from Windows and Linux. Mac users can use the Frameo phone app or an SD card instead. See Common Issues → Loading Photos from Computer for details.

WiFi & Connectivity

Does it work without WiFi? Yes. Once photos are loaded, the slideshow runs offline. WiFi is only needed to receive new photos.

Why 2.4GHz only? The frame's WiFi chip only supports 2.4GHz. Most routers broadcast both — connect the frame to the 2.4GHz one. See Care & Info → WiFi Problems for details.

Family & Sharing

Can multiple people send photos? Yes, unlimited. Each person downloads the free Frameo app on their phone, gets a friend code from the frame, and they're connected. You can remove someone later in Settings → My Friends.

Can family see what's on my frame? Not without a Frameo+ subscription. Without it, people can send photos but can't see or manage what's on your frame.

Setup & Daily Use

Is it easy to set up? Most people have it running in 5–10 minutes. Plug in, pick a language, connect WiFi, share a code with the people who'll send photos — done. See Quick Start Guide for full steps.

Will I lose photos in a power outage? No. Photos are stored in internal memory and survive power outages. The only thing that resets is the clock, which fixes itself when WiFi reconnects.

How long can videos be? Up to 15 seconds with the free version. Frameo+ allows longer videos. Videos play with sound during the slideshow — see Quick Reference → Videos & Sound for how to mute.

Does the person receiving the frame need an account? No. No account, no login, no password. The frame just works once it's connected to WiFi.

Can I delete photos someone sent me? Yes. Swipe to the photo, tap the screen, then tap the trash icon. The sender will not be notified.

How do I change the slideshow speed? Tap the screen → Settings → Slideshow → Timer. Default is 10 seconds per photo.

🛡️ Care & Info

Based on the official Frameo user manual. This guide may contain errors — always refer to the official manual for complete information.

Troubleshooting

Won't turn on: Check the power outlet works (try plugging in a lamp). Try a different cord. Unplug for 5 minutes, then plug back in. Press and hold the power button on the back (near center) for 10 seconds.

Frozen screen: Press and hold the power button on the back (near center) until the frame turns off. Unplug for 5 minutes, then plug back in.

Hard reset (last resort): Find the tiny reset hole on the back. Push a toothpick or paperclip in and hold for 5 seconds. WARNING This deletes all photos and settings.

WiFi keeps disconnecting: Restart the frame. Confirm you're on 2.4GHz. If it drops weekly, the WiFi chip may be faulty — contact the seller. See WiFi Problems below for more.

Photos not arriving: Check WiFi is connected (look for the WiFi icon in the top bar). Ask the sender to check if the frame shows as "online" in their Frameo app.

Screen flickers: Lower brightness: tap the screen → Settings → Display. If flickering persists, contact the seller for replacement.

Touch not responding: Peel off any screen protector. If the top of the screen is dead, try rotating the frame upside-down to reach menus. Contact the seller.

Clock/time wrong: The frame has no internal battery. After a power outage, the clock resets. Reconnect to WiFi to auto-set the time, or set it manually: tap the screen → Settings → Date & Time.

"Don't unplug" warning: This means: use the on-screen power button to shut down instead of pulling the cord. If you lose power in a storm, your photos are safe. You may need to reset the clock.

Dead after months of use? Likely a hardware failure. Contact the seller through your Amazon order for warranty replacement.

WiFi Problems

Can't find network: Must be 2.4GHz (not 5GHz), must not be hidden, must use WPA2 (not WPA3).

Wrong password: Tap the eye icon next to the password field on the frame's screen to show the password as you type. WiFi passwords are case-sensitive.

Router combines 2.4 & 5GHz: Ask a family member or call your internet provider and say: "I need a separate 2.4GHz network name for a smart device." Connect the frame to that name.

Connected but no internet: Restart both: unplug the router for 30 seconds, plug it back in and wait 2 minutes. Then unplug the frame for 30 seconds and plug it back in.

Drops WiFi every few days: This is a known issue. Restarting the frame usually fixes it temporarily. If it happens constantly, the WiFi chip may need warranty replacement.

Backup & Storage

Backup to SD card: Tap the screen → Settings → Backup → Backup to external storage. Card must be FAT32 format, max 32GB.

Auto backup: With an SD card inserted, the frame can back up automatically within 30 hours of any changes.

Cloud backup: Requires Frameo+ subscription ($1.99/month).

Import from SD card: Insert card into the slot on the back of the frame → the frame will prompt you to import. The fastest way to load lots of photos at once.

What is FAT32? A format for memory cards. Most SD cards up to 32GB are already FAT32. Cards larger than 32GB need reformatting.

Frameo+ — What's Free vs. Paid

FREE View all photos • Receive photos from anyone connected • Slideshow • Sleep schedule • SD card backup • Send up to 10 photos at a time from the app • 15-second videos

PAID $1.99/month or $16.99/year (pricing may vary — check the Frameo app) • Send 100 photos at once • Longer videos • Cloud backup • Manage photos remotely from app

Your frame works fully without a subscription. The 10-photo limit is per batch, not total. Just send more batches. Or use an SD card to load hundreds of photos at once — no subscription needed.

Specifications

Model: Pastigio M10R5 / M10R7 / M15R5

Display: 10.1" IPS touchscreen, 1280x800 (also available in 15.6")

Storage: 16–32GB internal + microSD/SD card slot

WiFi: 2.4GHz only (5GHz not supported)

Touch: Capacitive touchscreen

Power: AC adapter (must be plugged in — no built-in battery)

Software: Frameo (same software used by 55+ frame brands)

App: Frameo (free, iOS + Android)

Official Support

Frameo software support: support.frameo.com

Frameo video tutorials: Frameo YouTube playlist

Hardware problems: Contact the seller through your Amazon order page (go to Your Orders → find the frame → Get Help).

Important: Frameo only makes the software, not the frame hardware. For physical problems (cracked screen, won't power on), contact the seller — not Frameo.

This tool is intended as a helpful guide and may contain errors. Always refer to the official Frameo support site for complete and accurate information.

🔧 Common Issues

Based on the official Frameo user manual and common customer issues. Answers may contain errors.

Tap an issue to get step-by-step help.