Based on the OFFICIAL FRAMEO USER MANUAL. This guide may contain errors — always refer to the official manual for complete information. If you need to come back to this guide, re-scan the Owlxplain QR code on the back of the frame.
START HERE
Step 1:Set up the stand — push the included foot into the slot on the back (center, near the bottom). It goes in one way for landscape, the other for portrait. To wall-mount instead, use one of the two screw holes on the back (one per orientation).
Step 2:Plug the power cord into the port on the edge of the frame (look sideways — hard to spot on black frames) and into a wall outlet. The screen turns on automatically.
Step 3 (on the frame):If the frame asks to update software, tap "Download and Install" and wait a few minutes. If no update appears, continue to the next step.
Step 4 (on the frame):Select your language.
Step 5 (on the frame):Connect to WiFi — tap your network name, then type the password on the on-screen keyboard. May require 2.4GHz WiFi (not 5GHz) depending on your model. This is the most common issue. If you're having trouble, see Common Issues → WiFi Won't Connect.
Step 6 (on the frame):Select your time zone. The date and time should already be set — just pick your zone. Choose 12-hour or 24-hour format (default is 12-hour). Tap the right arrow at the bottom to continue.
Step 7 (on the frame):If prompted to download firmware, tap "Download and Install" again and wait.
Step 8 (on the frame):Choose "Setup as new" (not "Restore from backup" — that's only if you've had this frame before).
Step 9 (on the frame):Enter your name and where the frame will be (e.g., "Mom's Kitchen"). Tap the green checkmark to finish.
Adding People to the Frame
If you need to come back to this guide, re-scan the Owlxplain QR code on the back of the frame.
Step 1 (you, on your phone, optional step):If you also want to send photos to this frame from your own phone, visit owlxplain.com/app to download the Frameo app. Then follow the same steps below to add yourself as a sender.
Step 2 (them, on their phone):They download the free "Frameo" app (iPhone or Android). Copy invite message — paste it into a text or email to tell them how.
Step 3 (you, on the frame):Tap the screen once → tap "Add friend"
Step 4 (you, on the frame):A code appears on screen. It's valid for 12 hours.
Step 5 (you):Text or email the code to your friend.
Step 6 (them, on their phone):They open the Frameo app, tap "+", and enter the code you sent them.
Done!Photos appear on your frame within seconds. Repeat these steps for each person you want to receive photos from.
Code expired?Generate a new one by tapping "Add friend" again. There's no limit to how many codes you can send.
📖 Quick Reference
Based on the OFFICIAL FRAMEO USER MANUAL. This guide may contain errors — always refer to the official manual for complete information. If you need to come back to this guide, re-scan the Owlxplain QR code on the back of the frame.
Viewing Photos
Browse:Swipe left or right anywhere on the frame's screen, just like on a phone. A light, steady swipe works best.
Quick menu:Tap anywhere on the screen once. Icons appear for settings, friends, albums, and more.
React:Double-tap anywhere on the screen to send an emoji. On some frames, a few preset emojis appear to choose from (heart, thumbs up, laugh, etc.). The person who sent the photo will see it in their Frameo app.
Slideshow:Photos rotate automatically every 10 seconds (default may vary). To change the speed, tap the screen → Settings → Slideshow → Timer. This is done on the frame, not the app.
Managing Photos
Delete a photo:Swipe to the photo you want to delete, tap the screen to open the menu, then tap the Delete icon . This permanently removes the photo.
Hide a photo:Swipe to the photo, tap the screen, then tap the Hide icon . The photo stays in storage but won't appear in the slideshow. To unhide: tap the screen → My Photos → Hidden → select the photo → tap Unhide.
Adjust how a photo fits:Swipe to the photo you want to adjust, tap the screen, then tap Adjust . Drag to reposition what part of the photo you see.
Fill vs. Fit:Fill = photo fills the screen, edges may get trimmed. Fit = full photo visible, with bars on the sides.
Sort order:Tap the screen → Settings → Slideshow → Photo display order. Choose: Date received, Date taken, or Shuffle.
Display & Sleep
Check WiFi status:Tap the screen once. The WiFi icon appears in the top bar. If it's missing or has an X, the frame is not connected to WiFi.
Turn on:Press and hold the power button on the back of the frame. It's near the center — you may need to use both hands.
Power off:Tap anywhere on the screen → tap the Power icon (top right) → tap Power off.
Sleep mode:Tap anywhere on the screen → tap the Power icon → tap the Moon icon . The frame goes dark but still receives photos. To wake it up, tap the screen.
Sleep schedule:Tap the screen → Settings → Display → Sleep schedule. Default: off at 11pm, on at 7am. Tap the times to change them.
Brightness:Tap the screen → Settings → Display → drag the brightness slider. There is no auto-brightness — you set it manually.
Loading Photos Without the App
Micro SD card:Insert a microSD card (not sure what that looks like? tap to see) → tap Import to copy photos to the frame. Card must be FAT32 format, max 32GB. This is a common issue — see Common Issues → MicroSD Card Not Recognized if your card isn't working.
USB drive:Insert a USB stick (FAT32 format) into the USB port on the back of the frame → tap Import.
From computer:Connect USB cable → tap the screen → Settings → enable USB transfer. Mac NOT supported — Windows and Linux only. See Common Issues → Loading Photos from Computer for Mac workarounds.
Albums & Organize
Create an album:Tap the screen → My Photos → My Albums → tap "+" to create a new album.
Add photo to album:Swipe to the photo on the frame, tap the screen, then tap the "Add to album" icon.
Important:Deleting an album does not delete the photos inside it. The photos stay in your library.
Remove a person:To stop someone from sending photos: tap the screen → Settings → My Friends → select the person → tap Remove. Their previously sent photos stay on the frame.
Videos & Sound
Play video:Play/pause controls appear on the frame's screen automatically when a video comes up in the slideshow.
Volume:Tap the speaker icon on screen to adjust volume for the current video. To change the default volume for all videos: tap the screen → Settings → Slideshow → Video volume.
HEADS UPVideos play with sound during the slideshow. To mute: tap the screen → Settings → Slideshow → Video volume → Mute. During sleep schedule, no sound plays.
Widgets:Overlay a clock, weather, or date on top of your photos as they display. To enable: tap the screen → Settings → Slideshow.
⭐ Why People Love It
Summarized from thousands of actual customer reviews. For information and inspiration on how others are using their frame.
Family Connection
Photos from anywhere:Family members in different cities, states, or countries can send photos instantly from their phone.
Always up to date:New photos appear on the frame within seconds — no action needed from the person receiving them.
Everyone can contribute:There's no limit to how many family members can send photos. Kids, grandkids, siblings — everyone connects through one frame.
Daily interaction:Many families send photos regularly, turning the frame into something they look forward to checking every day.
Easy to Use
Quick setup:Most people have it running in 5–10 minutes. Plug in, connect WiFi, share a code with family — done.
Touchscreen navigation:Swipe left and right to browse photos. Tap to open menus. No buttons to memorize.
No subscription needed:The frame works fully without paying anything. Receiving photos, slideshows, and sleep schedules are all free.
No account required:The person receiving the frame doesn't need to create any account or remember any login.
Display Quality
Large, clear screen:Available in 10.1" and 15.6" — large enough to see faces clearly from across the room.
Vibrant colours:IPS display with wide viewing angles. Photos look sharp and lifelike from any seat in the room.
Auto slideshow:Photos rotate automatically at whatever speed you choose. The frame does all the work.
Practical Benefits
Generous storage:16–32GB internal storage holds thousands of photos without needing cloud storage or a subscription.
Multiple ways to load photos:Frameo app, microSD card, or USB drive — several paths to get photos on the frame.
Works without WiFi:Once photos are loaded, the slideshow runs without any internet connection. WiFi is only needed to receive new photos.
Sleep schedule:Set the frame to turn off at night and back on in the morning automatically. No need to remember.
Great as a Gift
Loved by older adults:The passive, always-on display is ideal for people who don't want to learn a phone or tablet. Photos just appear.
Bridges distance:Especially valued when the recipient lives far from family. The frame becomes a daily connection point.
Repeat gift:Families often buy multiple frames so everyone stays connected — parents, grandparents, aunts, and uncles.
❓ Common Questions
Based on the OFFICIAL FRAMEO USER MANUAL and common customer questions. This guide may contain errors — always refer to the official manual for complete information. If you need to come back to this guide, re-scan the Owlxplain QR code on the back of the frame.
Cost & Subscription
Do I need a subscription?No. The frame works fully without paying anything. Receiving photos, slideshows, sleep schedule, and microSD card backup are all free.
What does Frameo+ add?$1.99/month or $16.99/year (pricing may vary — check the Frameo app for current rates). Send up to 100 photos at once (instead of 10), longer videos, cloud backup, and remote management. Optional — the frame works fully without it.
What's the 10-photo limit?Without a subscription, the sender can send 10 photos at a time from the Frameo app on their phone. Just send multiple batches — there's no limit on total photos. Or use a microSD card to load hundreds at once.
Storage & Photos
How many photos can it hold?Thousands. With 16–32GB of storage, a 32GB model holds roughly 40,000–80,000 phone photos. You'll likely never run out of space.
Does USB work with Mac?No. USB transfer only works from Windows and Linux. Mac users can use the Frameo phone app or a microSD card instead. See Common Issues → Loading Photos from Computer for details.
WiFi & Connectivity
Does it work without WiFi?Yes. Once photos are loaded, the slideshow runs offline. WiFi is only needed to receive new photos.
Why 2.4GHz only?The frame's WiFi chip only supports 2.4GHz. Most routers broadcast both — connect the frame to the 2.4GHz one. See Care & Info → WiFi Problems for details.
Family & Sharing
Can multiple people send photos?Yes, unlimited. Each person downloads the free Frameo app on their phone, gets a friend code from the frame, and they're connected. You can remove someone later in Settings → My Friends .
Can family see what's on my frame?Not without a Frameo+ subscription. Without it, people can send photos but can't see or manage what's on your frame.
Setup & Daily Use
Is it easy to set up?Most people have it running in 5–10 minutes. Plug in, pick a language, connect WiFi, share a code with the people who'll send photos — done. See Quick Start Guide for full steps.
Will I lose photos in a power outage?No. Photos are stored in internal memory and survive power outages. The only thing that resets is the clock, which fixes itself when WiFi reconnects.
How long can videos be?Up to 15 seconds with the free version. Frameo+ allows longer videos. Videos play with sound during the slideshow — see Quick Reference → Videos & Sound for how to mute.
Does the person receiving the frame need an account?No. No account, no login, no password. The frame just works once it's connected to WiFi.
Can I delete photos someone sent me?Yes. Swipe to the photo, tap the screen, then tap the Delete icon . The sender will not be notified.
How do I change the slideshow speed?Tap the screen → Settings → Slideshow → Timer. Default is 10 seconds per photo.
🛡️ Care & Info
Based on the OFFICIAL FRAMEO USER MANUAL. This guide may contain errors — always refer to the official manual for complete information. If you need to come back to this guide, re-scan the Owlxplain QR code on the back of the frame.
Troubleshooting
Won't turn on:Check the power outlet works (try plugging in a lamp). Try a different cord. Unplug for 5 minutes, then plug back in. Press and hold the power button on the back (near center) for 10 seconds.
Frozen screen:Press and hold the power button on the back (near center) until the frame turns off. Unplug for 5 minutes, then plug back in.
Hard reset (last resort):Find the tiny reset hole on the back. Push a toothpick or paperclip in and hold for 5 seconds. WARNING This deletes all photos and settings.
WiFi keeps disconnecting:Restart the frame. Confirm you're on 2.4GHz. If it drops weekly, the WiFi chip may be faulty — contact the seller. See WiFi Problems below for more.
Photos not arriving:Check WiFi is connected (look for the WiFi icon in the top bar). Ask the sender to check if the frame shows as "online" in their Frameo app.
Screen flickers:Lower brightness: tap the screen → Settings → Display. If flickering persists, contact the seller for replacement.
Touch not responding:Peel off any screen protector. If the top of the screen is dead, try rotating the frame upside-down to reach menus. Contact the seller.
Clock/time wrong:The frame has no internal battery. After a power outage, the clock resets. Reconnect to WiFi to auto-set the time, or set it manually: tap the screen → Settings → Date & Time.
"Don't unplug" warning:This means: use the on-screen power button to shut down instead of pulling the cord. If you lose power in a storm, your photos are safe. You may need to reset the clock.
Dead after months of use?Likely a hardware failure. Contact the seller through your Amazon order for warranty replacement.
WiFi Problems
Can't find network:Must be 2.4GHz (not 5GHz), must not be hidden, must use WPA2 (not WPA3).
Wrong password:Tap the eye icon next to the password field on the frame's screen to show the password as you type. WiFi passwords are case-sensitive.
Router combines 2.4 & 5GHz:Ask a family member or call your internet provider and say: "I need a separate 2.4GHz network name for a smart device." Connect the frame to that name.
Connected but no internet:Restart both: unplug the router for 30 seconds, plug it back in and wait 2 minutes. Then unplug the frame for 30 seconds and plug it back in.
Drops WiFi every few days:This is a known issue. Restarting the frame usually fixes it temporarily. If it happens constantly, the WiFi chip may need warranty replacement.
Backup & Storage
Backup to microSD card:Tap the screen → Settings → Backup → Backup to external storage. Insert a microSD card (FAT32, max 32GB).
Auto backup:With a microSD card inserted, the frame can back up automatically within 30 hours of any changes.
Import from microSD card:Insert a microSD card into the slot on the back of the frame → the frame will prompt you to import. The fastest way to load lots of photos at once.
What is FAT32?A format for memory cards. Most microSD cards up to 32GB are already FAT32. Cards larger than 32GB need reformatting.
Frameo+ — What's Free vs. Paid
FREEView all photos • Receive photos from anyone connected • Slideshow • Sleep schedule • microSD card backup • Send up to 10 photos at a time from the app • 15-second videos
PAID$1.99/month or $16.99/year (pricing may vary — check the Frameo app) • Send 100 photos at once • Longer videos • Cloud backup • Manage photos remotely from app
Your frame works fully without a subscription.The 10-photo limit is per batch, not total. Just send more batches. Or use a microSD card to load hundreds of photos at once — no subscription needed.
Specifications
Model:Pastigio M10R5 / M10R7 / M15R5
Display:10.1" IPS touchscreen, 1280x800 (also available in 15.6")
Storage:16–32GB internal + microSD card slot (FAT32, max 32GB)
WiFi:2.4GHz only (5GHz not supported)
Touch:Capacitive touchscreen
Power:AC adapter (must be plugged in — no built-in battery)
Software:Frameo (same software used by 55+ frame brands)
Hardware problems:Contact the seller through your Amazon order page (go to Your Orders → find the frame → Get Help).
Important:Frameo only makes the software, not the frame hardware. For physical problems (cracked screen, won't power on), contact the seller — not Frameo.
This tool is intended as a helpful guide and may contain errors. Always refer to the official Frameo support site for complete and accurate information.
🔧 Common Issues
Based on the OFFICIAL FRAMEO USER MANUAL and common customer issues. This guide may contain errors — always refer to the official manual for complete information. If you need to come back to this guide, re-scan the Owlxplain QR code on the back of the frame.
